Thanks for shopping at www.gimarsdirect.com .
If you are not entirely satisfied with your purchase, we’re here to help.
To cancel an order, a customer must email Gimars.Please send us a cancellation request via email. Requests for cancellation are not complete until they are confirmed by Gimars.Orders may be canceled for any reason within 1 business day without incurring any restocking fees or delivery costs.Gimars’s Free Shipping offer is based on the customer keeping the order.Customers canceling their order are required to pay the original and return shipping costs even if the order qualified for Free Shipping.All shipping charges are non-refundable.All associated cancellation fees will be deducted from your refund.
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return it within 30 calendar days of delivery.Returned items must be new and in unused condition.Returns are only accepted in their original boxes.
To be eligible for a return, your item must not be damaged.
We will need order number to verify the purchase.
Once we receive your item,we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us,please contact us through the following methods: